Beginning Monday, 6/29/2020, a mask is REQUIRED to enter the store. Curbside Service is available for customers without a mask.
We have Walk-in Service with a limit of 3-4 customers in the store at a time. A mask is REQUIRED while inside the store. Customers will be asked to wait outside or in their car if there is a wait for Walk-in Service. Curbside & pre-paid packages go in the bin directly outside the front door. An employee will be in the entrance or outside to bring in dropped off packages immediately. There is hand sanitizer available for customers. Please practice social distancing inside the store whenever possible. Common areas in the store are santized several times throughout the day.
We will continue to offer Curbside Service in addition to Walk-ins and Pick ups. Call before dropping off your package the first time to give us your payment information or ask to have your card saved while you are here for Walk-in Service. Through our Curbside Service, you can pick up shipping & moving supplies (listed here) or drop off packages to be shipped and professionally packaged if needed. Scroll down for more details on our Curbside Service.
We offer FREE Pick-up Service when you ship with us. Contact us to arrange a pick-up time at your home or business. Most pick-ups can be scheduled as early as the next business day. Please have your boxes or items either outside or in a lobby area. Let us know if you will need help packaging your items for shipping when you schedule the pick-up. Payment can be made over the phone or in person.
Curbside Service Guidelines
- Payment information must be provided prior to drop off. Call before dropping off your first package to give us your payment information or ask to have your card saved while you are here for Walk-in Service.
- Drop off your package or item(s) to be packed and shipped in the bin directly outside our front door with contact information for you and the recipient's address attached. An employee will be in the entrance or outside to bring it in immediately.
- We will ship using the lowest cost option unless you indicate a time commitment or specific preference.
- We will assume no insurance is necessary unless you indicate otherwise.
- Once you drop off the package, we will process the shipment and email you a receipt with all the shipment information (address, tracking, cost, etc.).
- Contact us immediately if there is a mistake on your receipt. Shipments are picked up between 4-5p Monday-Friday.
- Providing us with payment information prior to shipment indicates the customer's acceptance of the terms and conditions of Mailboxes of Iowa City as well as the carriers' in lieu of signing a physical receipt. Our Terms & Conditions can be found here.
If you have a return or a drop-off package, please have your package taped and label attached. Pre-paid packages go in the bin directly outside the front door during business hours. An employee will be in the entrance or outside to bring in dropped off packages immediately. Drop-off receipts are not given at this time.
Business hours, pick up times and delivery times are subject to change at any moment.
Feel free to call or email us with any questions or concerns. We appreciate your understanding & support during this time.
Phone Call: 319-354-2113
Text only: 319-343-8432
Last Update: 10/11/2020